Hear from John DiJulius, Tim Shoemaker, Drew Johnston, and Mona Echard about the CX Rollout and NPS.
Webinar Agenda:
-John will discuss the customer service imperative and his work to help us with creating Deliver Extraordinary program
-John and Mona will discuss the SBJC pillars
-Tim will discuss what AskNicely will do for SBJC
-Tim will explain NPS
-Drew will review SBJC and NPS
-Drew will close out with a Q/A
Watch the SBJC CX Rollout x NPS Webinar
